RETURN POLICY
The Return Policy only qualifies if the product was purchased through SeacretSpa.com.au or over the phone with our Customer Service. All purchases made in the Shopping Centers or elsewhere must be taken care of at the location in which the products were purchased.
For Products that have been purchased on SeacretSpa.com.au or with our Customer Service simply return the unused product to our distribution center within 30 days from the date of purchase in its original condition and packaging with the original purchase receipt, and we will issue a full refund for the full price of the product (less shipping costs). We also will be happy to exchange the product for another with no shipping charges for the new product.
Simply return the unused product to our distribution center within 30 days from the date of purchase in its original condition and packaging with the original purchase receipt, and we will issue a full refund for the full price of the product (less shipping costs). We also will be happy to exchange the product for another with no shipping charges for the new product.
Of course, we do not provide refunds the product has been used. Since our business is based on honesty and integrity, we appreciate the same care and concern from our customers. Please note that it takes between 30 to 60 days for us to process refunds. After the process is completed, we will issue a check via mail.
If your online order arrived with incorrect products or has missing or damaged items, please contact our customer care experts directly at support@seacretspa.com.au
Please note that SEACRET SPA does not operate retail locations, refunds or exchanges for any product purchased through a retail location must be handled directly with that location, and will be subject to their specific policies.
*Please note that we accept only unused and unopened items purchased through our website.
Return shipping information:
Main Offices
SEACRET SPA PTY LTD
14/11 Urban Street.
Braeside VIC 3195
Inside Australia 1-300-733-751
Outside Australia (+61)3-9587-9455
Fax: (+61)3-9587-9355
info@seacretspa.com.au
*Please note that we accept only unused and unopened items purchased through our website. |
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