FAQ'S
Do any Seacret™ products contain animal ingredients and/or
by-products? What about animal testing?
All of our products are free of animal ingredients and by-products. Seacret™ products have and continue to be free of animal testing.
How do I check on an order I have placed?
If you are a member, you may check the status of your order online. For questions regarding the status of your order or if you are not a registered member, you may contact our customer care experts at support@seacretspa.com.au For fastest service, please provide your order number when making inquiries.
Do you accept international orders?
For international orders please contact sales@seacretspa.com or call
Inside Australia 1-300-733-751
Outside Australia (+61)3-9587-9455
Fax: (+61)3-9587-9355
Is it safe to use my credit card on your website?
Yes. When you submit any personal information (name, address and credit card) during checkout, the data is encrypted and sent over a secure connection to our website server. We implement various security measures in accordance with industry standards to protect the security of your personal information both online and offline. If you have any questions about security at the Site, you can email us info@seacretspa.com.au
Does anyone else see the information that I provide?
We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Statement for additional information.
What is your return/exchange policy?
Please see our Return Policy page.
Why is my favorite product unavailable online or discontinued? What can I use now?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please email our Seacret™ online experts with the name of your favorite product that has been discontinued and they will be happy to provide alternative recommendations.
Can I get SEACRET’s Catalog / Brochure in the mail?
Absolutely, we will gladly mail you The Seacret™ product brochure, just email your request to info@seacretspa.com.au
How do I know what is right for me? Are your products noncomedogenic and allergy tested?
For questions regarding which products are right for your skin type or physical conditions/limitations, please contact our customer care experts at support@seacretspa.com.au
Does Seacret have Special Offers or Gift with Purchase Events?
Registered Members who opt-in to receive email will get timely updates on special offers and Gift with Purchase Events at Seacret e-Newsletter. This information is updated from time to time and is subject to change.
There is a high blood pressure warning on your salt scrub; is it unsuitable for those with high blood pressure?
The warning on our salt scrub refers to hot baths, not the product itself. Our Salt Scrub is often used while taking a hot bath, and we wanted to let our customers know that using the product in a hot bath may elevate blood pressure.
Can your products interact adversely with medications or a physician's care?
If you are under the care of a physician or dermatologist, only he or she can best advise you of the appropriate products that would work best with your prescribed treatments. We recommend that you ask your dermatologist about the use of Seacret™ products, to determine what is appropriate for you. Once you have obtained this information, we will be happy to confirm which products meet those specifications.
Where Can I Buy Seacret™ products?
Seacret’s products are available at selected shopping centers throughout Australia and New Zealand. You can email our customer support for a location near you, or you can purchase Seacret’s products online at this website. For international orders please contact sales@seacretspa.com or call (+1) 602-442-1232.
Do you offer gift sets or discounts?
Seacret™ offers seasonal and occasional gift sets at most local retail locations, but participation is determined by the specific retailer. However, some gift sets are offered periodically or seasonally online at our website. If you prefer, you may also email us and a Seacret™ customer care expert will provide tips and recommendations, or services for creating your custom gift set. Charges may apply for custom services.
Can I buy Seacret™ products wholesale or in bulk?
For more information about becoming a SEACRET reseller please refer to Business Opportunities, or contact us at sales@seacretspa.com.au |
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